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Read the FAQs below.
Frequently Asked Questions - FAQ
Who is STOCKARE?
Stockare is a recently-born (2017) tech. startup from Bilbao.
Why STOCKARE?
We believe technology can help human beings.
Why should I buy from STOCKARE?
For one of these two reasons:
1) Our solutions solve a problem you have.
2) You like our solutions, but you want to support the team behind this young startup.
What does the Coolfox do?
Coolfox sends location and temperature (and other: humidity, impacts) data messages in real-time to a web platform.
What are the use cases for Coolfox?
Coolfox are being used to monitor the temperature during the cold-chain transportation or received impacts for fragile products, locate valuable assets, control the temperature of a generator motor, food laboratory monitoring, returnable packaging supply-chain visibility, cow and herds location, smart agriculture, construction asset management and usage ...
Which tracker should I buy? Coolfox or Industrial Coolfox?
Both devices are similar.
The white Coolfox has a rechargeable battery but it is not recommended for outdoor usage, whereas the Industrial Coolfox battery is not rechargeable but lasts longer. (Battery in Industrial Coolfox is replaceable). The Industrial Coolfox has an IP67 protection, which means, it can be used outdoor.
Why is Coolfox different? How does it work?
Coolfox devices use Low Power Wide Area Network (LPWAN) technology, where there is no need for any SIM card, or Wifi or any other configuration. There is no need to install any gateway or infraestructure. It just sends the data to the cloud, and as they are low consumption devices, their battery lasts longer.
The Coolfox S and GS can transmit every 15', 30', 1h or 3 hours. It is configurable from the device.
The Industrial Coolfox can transmit in one of these modes: 15', 30', 2H or 12 hours.
What message data do Coolfox send?
All Coolfox devices send location and temperature information.
1) Coolfox S: Atlas location, temperature, humidity, battery level, event-button
2) Coolfox GS: GPS location, temperature, humidity, battery level, event-button
3) Coolfox GS-Fleet: GPS location, temperature, humidity, battery level, event-button
4) Industrial Coolfox iS: Atlas location, temperature
5) Industrial Coolfox iGS: GPS location, temperature
6) Industrial Coolfox iAS: Atlas location, temperature, received impacts.
What is the difference between Atlas location and GPS location?
GPS location is more accurate (1-5 meter error) but it just works outdoors and it consumes more power, battery. The Atlas location, is an approximated (1-5 km error) positioning using trilangulateration of the network. It works indoors and outdoors, and does not consume extra power (battery lasts longer). The Atlas location is used also as back-up location, so you always know where the Coolfox is.
How can I access the data?
You will be given credentials to access https://coolfox.stockare.com platform where you can view information, share data via URL, API, callbacks, download data, set alarms and notifications based on thresholds and geofencing. You can integrate our solution in your own platform too.
How long does the battery last?
The duration of the battery depends on the model and on the number of sent messages.
1) Coolfox S: 3-10 months (rechargeable)
2) Coolfox GS: 1-2 months (rechargeable)
3) Coolfox GS-Fleet: 1-2 hours (rechargeable) - Notice: This type of Coolfox must be plugged in by USB cable.
4) Industrial Coolfox iS: 1-10 years (non-rechargeable)
5) Industrial Coolfox iGS 1-7 years (non-rechargeable)
6) Industrial Coolfox iAS 1-7 years (non-rechargeable)
Rechargeable Coolfox have a standard micro USB port.
Where does it work? Does it transmit messages indoors and outdoors?
The Coolfox work in Europe, South Africa, UAE, Oman. It transmits, both, indoor and outdoor.
You can check the coverage here: Sigfox Coverage
If I keep the Coolfox after 12 months, how much does the renovation cost?
If you have below 5 Coolfox it will cost 4.95€/month/device, which is billed annually at the begginning of the year.
If you have 5 or more Coofox, it will cost 3.95€/month/device.
Can I try the Coolfox?
Yes, you have 20 days to try it. If you are not satisfied, you can return it and we will reimburse you back (except shipping costs).
Can I return the Coolfox?
Yes, you can return the Coolfox whenever you want, (we have a recycling process for electronic waste).
If it is in good conditions and you return it before 20 days, we will will reimburse you back (except shipping costs).
If it is in good conditions and you return it after 20 days, a discount reimbursment can be done for the next purchase order.
When will I get my Coolfox if I purchase today?
You will receive it within 2 weeks, depending on the availability and stocks.
Stockare is a recently-born (2017) tech. startup from Bilbao.
Why STOCKARE?
We believe technology can help human beings.
Why should I buy from STOCKARE?
For one of these two reasons:
1) Our solutions solve a problem you have.
2) You like our solutions, but you want to support the team behind this young startup.
What does the Coolfox do?
Coolfox sends location and temperature (and other: humidity, impacts) data messages in real-time to a web platform.
What are the use cases for Coolfox?
Coolfox are being used to monitor the temperature during the cold-chain transportation or received impacts for fragile products, locate valuable assets, control the temperature of a generator motor, food laboratory monitoring, returnable packaging supply-chain visibility, cow and herds location, smart agriculture, construction asset management and usage ...
Which tracker should I buy? Coolfox or Industrial Coolfox?
Both devices are similar.
The white Coolfox has a rechargeable battery but it is not recommended for outdoor usage, whereas the Industrial Coolfox battery is not rechargeable but lasts longer. (Battery in Industrial Coolfox is replaceable). The Industrial Coolfox has an IP67 protection, which means, it can be used outdoor.
Why is Coolfox different? How does it work?
Coolfox devices use Low Power Wide Area Network (LPWAN) technology, where there is no need for any SIM card, or Wifi or any other configuration. There is no need to install any gateway or infraestructure. It just sends the data to the cloud, and as they are low consumption devices, their battery lasts longer.
The Coolfox S and GS can transmit every 15', 30', 1h or 3 hours. It is configurable from the device.
The Industrial Coolfox can transmit in one of these modes: 15', 30', 2H or 12 hours.
What message data do Coolfox send?
All Coolfox devices send location and temperature information.
1) Coolfox S: Atlas location, temperature, humidity, battery level, event-button
2) Coolfox GS: GPS location, temperature, humidity, battery level, event-button
3) Coolfox GS-Fleet: GPS location, temperature, humidity, battery level, event-button
4) Industrial Coolfox iS: Atlas location, temperature
5) Industrial Coolfox iGS: GPS location, temperature
6) Industrial Coolfox iAS: Atlas location, temperature, received impacts.
What is the difference between Atlas location and GPS location?
GPS location is more accurate (1-5 meter error) but it just works outdoors and it consumes more power, battery. The Atlas location, is an approximated (1-5 km error) positioning using trilangulateration of the network. It works indoors and outdoors, and does not consume extra power (battery lasts longer). The Atlas location is used also as back-up location, so you always know where the Coolfox is.
How can I access the data?
You will be given credentials to access https://coolfox.stockare.com platform where you can view information, share data via URL, API, callbacks, download data, set alarms and notifications based on thresholds and geofencing. You can integrate our solution in your own platform too.
How long does the battery last?
The duration of the battery depends on the model and on the number of sent messages.
1) Coolfox S: 3-10 months (rechargeable)
2) Coolfox GS: 1-2 months (rechargeable)
3) Coolfox GS-Fleet: 1-2 hours (rechargeable) - Notice: This type of Coolfox must be plugged in by USB cable.
4) Industrial Coolfox iS: 1-10 years (non-rechargeable)
5) Industrial Coolfox iGS 1-7 years (non-rechargeable)
6) Industrial Coolfox iAS 1-7 years (non-rechargeable)
Rechargeable Coolfox have a standard micro USB port.
Where does it work? Does it transmit messages indoors and outdoors?
The Coolfox work in Europe, South Africa, UAE, Oman. It transmits, both, indoor and outdoor.
You can check the coverage here: Sigfox Coverage
If I keep the Coolfox after 12 months, how much does the renovation cost?
If you have below 5 Coolfox it will cost 4.95€/month/device, which is billed annually at the begginning of the year.
If you have 5 or more Coofox, it will cost 3.95€/month/device.
Can I try the Coolfox?
Yes, you have 20 days to try it. If you are not satisfied, you can return it and we will reimburse you back (except shipping costs).
Can I return the Coolfox?
Yes, you can return the Coolfox whenever you want, (we have a recycling process for electronic waste).
If it is in good conditions and you return it before 20 days, we will will reimburse you back (except shipping costs).
If it is in good conditions and you return it after 20 days, a discount reimbursment can be done for the next purchase order.
When will I get my Coolfox if I purchase today?
You will receive it within 2 weeks, depending on the availability and stocks.